Get in Touch
Get in Touch
WhatsApp Support
The fastest way to reach us. Send us a message anytime for quick assistance with orders, sizing or returns.
For general questions or detailed requests, reach us at support@seraviene.com . We’ll reply within 6–12 hours, including weekends.
Follow @seraviene for daily inspiration and product updates. Send us a DM if you prefer a more personal chat — our team is always online.
Message us via Facebook Messenger for order updates or quick questions. We respond within a few hours, 7 days a week.
Questions & Answers
How long will delivery take?
Our average delivery time is 6–8 business days, depending on your location.
Each order is processed within 24 hours and shipped via trusted international carriers. Once your package is on its way, you’ll automatically receive a tracking link to follow your delivery in real time.
Do you offer free shipping?
Yes. We offer complimentary worldwide shipping on all orders over $80.
For orders below that amount, a small flat-rate shipping fee will be calculated at checkout.
Where do you ship from?
Most Seraviene orders are shipped directly from our partner ateliers in China, where we collaborate with trusted manufacturers who specialize in premium fabrics and craftsmanship.
A smaller selection of items is fulfilled from our U.S. warehouse to ensure faster delivery for certain regions.
We chose to partner with production teams in China because they deliver the same high standard of quality as our U.S. facilities — often producing for leading fashion brands — while allowing us to offer our collections at a more accessible price point without compromising on materials or finish.
Every item is carefully inspected before shipping to ensure it meets Seraviene’s quality standards.
Can I change or cancel my order?
Yes, as long as your order hasn’t been processed yet.
You can request a change or cancellation within 12 hours after placing your order by contacting us via WhatsApp or email. After this window, your package may already be prepared for shipment, but we’ll still help you with an easy return if needed.
How can I track my order?
Once your parcel is shipped, you’ll receive a tracking email with a link to monitor your delivery. You can also contact us anytime for updates through WhatsApp — we’re happy to check your order status instantly.
What is your return policy?
We offer a 30-day return policy starting from the day you receive your order.
If your item doesn’t meet expectations, simply return it in its original condition with all tags attached for a full refund or exchange — no questions asked.
How do I start a return?
You can initiate your return through our [Return Center] or contact our support team via WhatsApp for step-by-step assistance. We’ll guide you through the process and provide a return label when applicable.
Can I exchange an item?
Yes, if your desired size or color is still in stock. Once your return is received, we’ll ship the exchange right away — or offer a refund if the item is unavailable.
How do I know my size?
Each product page includes a detailed size guide to help you find your perfect fit.
We recommend checking both measurements and model information (height and size worn) for the most accurate reference.
Do your items fit true to size?
Most Seraviene garments fit true to size, unless otherwise noted in the product description.
If you’re between two sizes, we generally suggest choosing the larger one for a relaxed fit — especially for outerwear.
What if my item doesn’t fit?
No problem at all. You can easily return or exchange your item within 30 days.
Our support team can also help you find the right size before you order — simply send us a WhatsApp message with your usual sizes, and we’ll advise you personally.
Where are your clothes made?
Our collections are produced in carefully selected ateliers across China, the United States, and Italy.
Each location is chosen for its expertise in specific materials and craftsmanship — from the fine fabric work of our Italian partners to the precision manufacturing of our long-term collaborators in China.
We work closely with trusted production teams who also supply well-known international fashion labels.
By partnering with high-standard ateliers in China, we’re able to maintain the same level of quality you’d expect from European or American production — while keeping our collections fairly priced and accessible.
Every piece is inspected by our quality team before shipping to ensure it meets Seraviene’s standards for durability, comfort, and timeless design.
Are your products sustainable?
We believe in responsible production rather than fast fashion.
Seraviene collections are made in limited quantities to minimize waste, with a focus on timeless design that lasts season after season.
How should I care for my item?
Each garment includes a care label with detailed instructions.
To maintain shape and quality, we recommend gentle washing or professional dry cleaning depending on the fabric. Avoid high heat or harsh detergents to preserve color and texture.
How can I contact you?
The fastest way to reach us is via WhatsApp, where our team responds within minutes — day or night.
You can also email us at support@seraviene.com, or contact us through Instagram DM if you prefer.
Are you available on weekends?
Yes. Our customer support operates 24/7, including weekends and holidays.
Whenever you reach out, a real member of our team will be there to help — no chatbots or automated replies.
How long does it take to get a reply?
Most WhatsApp messages are answered within minutes.
Emails are usually replied to within 6–12 hours, depending on your time zone
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
All transactions are securely processed through trusted global providers.
Is my payment secure?
Absolutely. Every payment on Seraviene.com is SSL-encrypted and verified by our payment partners. We never store or access your full card information.
When will I receive my refund?
Once your return is received and inspected, we’ll process your refund within 3–5 business days.
You’ll receive an automatic confirmation email once it’s completed.
How long will delivery take?
Our average delivery time is 6–8 business days, depending on your location.
Each order is processed within 24 hours and shipped via trusted international carriers. Once your package is on its way, you’ll automatically receive a tracking link to follow your delivery in real time.
Do you offer free shipping?
Yes. We offer complimentary worldwide shipping on all orders over $80.
For orders below that amount, a small flat-rate shipping fee will be calculated at checkout.
Where do you ship from?
Most Seraviene orders are shipped directly from our partner ateliers in China, where we collaborate with trusted manufacturers who specialize in premium fabrics and craftsmanship.
A smaller selection of items is fulfilled from our U.S. warehouse to ensure faster delivery for certain regions.
We chose to partner with production teams in China because they deliver the same high standard of quality as our U.S. facilities — often producing for leading fashion brands — while allowing us to offer our collections at a more accessible price point without compromising on materials or finish.
Every item is carefully inspected before shipping to ensure it meets Seraviene’s quality standards.
Can I change or cancel my order?
Yes, as long as your order hasn’t been processed yet.
You can request a change or cancellation within 12 hours after placing your order by contacting us via WhatsApp or email. After this window, your package may already be prepared for shipment, but we’ll still help you with an easy return if needed.
How can I track my order?
Once your parcel is shipped, you’ll receive a tracking email with a link to monitor your delivery. You can also contact us anytime for updates through WhatsApp — we’re happy to check your order status instantly.
What is your return policy?
We offer a 30-day return policy starting from the day you receive your order.
If your item doesn’t meet expectations, simply return it in its original condition with all tags attached for a full refund or exchange — no questions asked.
How do I start a return?
You can initiate your return through our [Return Center] or contact our support team via WhatsApp for step-by-step assistance. We’ll guide you through the process and provide a return label when applicable.
Can I exchange an item?
Yes, if your desired size or color is still in stock. Once your return is received, we’ll ship the exchange right away — or offer a refund if the item is unavailable.
How do I know my size?
Each product page includes a detailed size guide to help you find your perfect fit.
We recommend checking both measurements and model information (height and size worn) for the most accurate reference.
Do your items fit true to size?
Most Seraviene garments fit true to size, unless otherwise noted in the product description.
If you’re between two sizes, we generally suggest choosing the larger one for a relaxed fit — especially for outerwear.
What if my item doesn’t fit?
No problem at all. You can easily return or exchange your item within 30 days.
Our support team can also help you find the right size before you order — simply send us a WhatsApp message with your usual sizes, and we’ll advise you personally.
Where are your clothes made?
Our collections are produced in carefully selected ateliers across China, the United States, and Italy.
Each location is chosen for its expertise in specific materials and craftsmanship — from the fine fabric work of our Italian partners to the precision manufacturing of our long-term collaborators in China.
We work closely with trusted production teams who also supply well-known international fashion labels.
By partnering with high-standard ateliers in China, we’re able to maintain the same level of quality you’d expect from European or American production — while keeping our collections fairly priced and accessible.
Every piece is inspected by our quality team before shipping to ensure it meets Seraviene’s standards for durability, comfort, and timeless design.
Are your products sustainable?
We believe in responsible production rather than fast fashion.
Seraviene collections are made in limited quantities to minimize waste, with a focus on timeless design that lasts season after season.
How should I care for my item?
Each garment includes a care label with detailed instructions.
To maintain shape and quality, we recommend gentle washing or professional dry cleaning depending on the fabric. Avoid high heat or harsh detergents to preserve color and texture.
How can I contact you?
The fastest way to reach us is via WhatsApp, where our team responds within minutes — day or night.
You can also email us at support@seraviene.com, or contact us through Instagram DM if you prefer.
Are you available on weekends?
Yes. Our customer support operates 24/7, including weekends and holidays.
Whenever you reach out, a real member of our team will be there to help — no chatbots or automated replies.
How long does it take to get a reply?
Most WhatsApp messages are answered within minutes.
Emails are usually replied to within 6–12 hours, depending on your time zone
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
All transactions are securely processed through trusted global providers.
Is my payment secure?
Absolutely. Every payment on Seraviene.com is SSL-encrypted and verified by our payment partners. We never store or access your full card information.
When will I receive my refund?
Once your return is received and inspected, we’ll process your refund within 3–5 business days.
You’ll receive an automatic confirmation email once it’s completed.
Our Premium Features
Every order is handled with care, quality and attention to detail — so you can shop with complete confidence.
Premium Quality
Experience the finest quality with our carefully curated selection of premium products designed to exceed your expectations.
Complimentary Shipping
Enjoy complimentary shipping on all orders above $80. We work with trusted partners to ensure fast and reliable delivery.
24/7 Personal Support
Our team is always here to assist — by email, chat, or WhatsApp. We believe in genuine connection and quick, kind responses.
Easy Returns
If something isn’t quite right, returning your order is simple. We offer 30-day easy returns, no questions asked.