Terms & Conditions

Last updated: 28-12-2025

1. Overview

This website is operated by Seraviene. Throughout the site, the terms “we”, “us” and “our” refer to Seraviene.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms & Conditions, including any additional policies referenced herein (such as our Privacy Policy, Shipping Policy and Return & Refund Policy).

If you do not agree with these Terms, you may not access or use our website or services.

2. Eligibility and use of the website

By using this website, you confirm that:

  • You are at least the age of majority in your place of residence

  • You will not use our products or services for any unlawful or unauthorized purpose

  • You will not transmit any harmful code, malware or viruses

Any breach of these Terms may result in immediate termination of access to our services.

3. Products and availability

All products offered by Seraviene are sold exclusively online.

We make every effort to display product images and colors as accurately as possible, but we cannot guarantee that your device’s display reflects the exact color or appearance.

We reserve the right to:

  • Limit or refuse sales to any individual or region

  • Limit quantities per order

  • Modify or discontinue products at any time without notice

4. Pricing and modifications

All prices are subject to change without prior notice.

We reserve the right to modify or discontinue any part of our service, products or pricing at any time. We are not liable for any modification, suspension or discontinuation.

5. Order acceptance and contract formation

The presentation of products on our website does not constitute a legally binding offer.

By placing an order, you submit an offer to purchase.
Order confirmation emails are automated and do not constitute acceptance of your order.

A contract is concluded only once your order has been accepted and processed.

6. Shipping and delivery

Shipping times and processing times are estimates and not guaranteed.

Seraviene ships from its central warehouse in Asia.
Any customs duties, import taxes or handling fees are the responsibility of the customer.

Please review our Shipping Policy for full details.

7. Returns, refunds and cancellations

Returns are accepted according to the conditions outlined in our Return & Refund Policy.

Key points:

  • Returns are not free

  • Return shipping costs are paid by the customer

  • All returns are sent to our warehouse in Asia

  • Cancellations are only possible within 1 hour of placing an order

By placing an order, you agree to these conditions.

8. Billing and account information

You agree to provide current, complete and accurate billing and account information.

We reserve the right to:

  • Cancel or refuse any order

  • Limit quantities per customer, household or order

  • Contact you if changes are made to your order

9. Third-party tools and links

Our website may include third-party tools or links.

We provide access to these tools “as is” and are not responsible for their content, accuracy or functionality. Use of third-party services is at your own risk.

10. User comments and feedback

Any feedback, comments or suggestions you submit may be used by Seraviene without restriction, compensation or obligation.

You are solely responsible for the content you submit and must not violate any third-party rights or applicable laws.

11. Personal data

Your submission of personal data is governed by our Privacy Policy.

12. Errors and inaccuracies

We reserve the right to correct any errors, inaccuracies or omissions related to product descriptions, pricing, availability or shipping information at any time without prior notice.

13. Prohibited use

You may not use our website or services for:

  • Any unlawful purpose

  • Violating intellectual property rights

  • Harassment, abuse or discrimination

  • Uploading malicious software

  • Attempting to interfere with website security

Violation may result in termination of access.

14. Disclaimer of warranties and limitation of liability

Our services and products are provided “as is” and “as available”.

Seraviene does not guarantee uninterrupted or error-free service.

To the fullest extent permitted by law, Seraviene shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products.

15. Indemnification

You agree to indemnify and hold harmless Seraviene from any claims arising from your breach of these Terms or misuse of our services.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain valid and enforceable.

17. Termination

These Terms remain effective unless terminated by either party.

We reserve the right to terminate access to our services at any time if these Terms are violated.

18. Governing law

These Terms shall be governed by and construed in accordance with the laws applicable in the country where the order is placed, without regard to conflict of law principles.

19. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

20. Contact

For questions regarding these Terms & Conditions, contact us at:

Email: info@seraviene.com
Response time: Within 24 hours
Business hours:
Monday to Friday: 9:00 AM – 6:00 PM (EST)
Saturday and Sunday: 12:00 AM – 5:00 PM (EST)