FAQ
Where is my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking link. You can also track your order using the link in that email. If you can’t find it, contact us and we’ll help you right away.
Can I change or cancel my order?
If your order hasn’t been processed yet, we may be able to update or cancel it. Please message us as soon as possible so we can check the status and help you.
I didn’t receive an order confirmation email. What should I do?
Sorry your order confirmation didn’t come through. First, please check your spam or promotions folder, as it may have ended up there. If you still can’t find it, double-check whether the correct email address was entered at checkout. If you’ve checked this and still don’t see the confirmation, contact us and we’ll be happy to look it up for you and make sure everything is in order.
I entered the wrong shipping address. Can you fix it?
Mistakes happen, no worries. If your order hasn’t shipped yet, we may still be able to update the shipping address for you. Please reach out to us as soon as possible with your order number and the correct address, and we’ll gladly check this for you.
Can I place an order without creating an account?
Yes, absolutely. You can place an order as a guest without creating an account. If you decide later that you’d like an account, you can easily create one using the same email address to keep track of your orders and details.
How long does shipping take?
We do our best to ship every order as quickly as possible. On average, delivery takes around 8 business days, depending on your location. We work closely with our suppliers, which allows us to avoid extra warehouse storage and overhead costs. This helps us keep our prices fair and competitive, without compromising on quality.
Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your delivery.
Do you offer international shipping?
Yes, we ship internationally. Shipping times and costs may vary depending on your country and location. You’ll see the available options and estimated delivery times during checkout.
How can I track my order?
As soon as your order ships, you’ll receive an email with a tracking link so you can follow your delivery. If you’re having trouble finding the tracking information, feel free to reach out and we’ll be happy to help.
My order hasn’t arrived yet. What should I do?
We’re sorry for the delay, we know waiting for your order can be frustrating. Please check your tracking link first to see the latest update. If it looks like your package is delayed or hasn’t moved for a while, contact us and we’ll look into it for you.
Can I change my delivery address after placing an order?
If your order hasn’t shipped yet, we may still be able to update the delivery address. Please contact us as soon as possible with your order number and the correct address, and we’ll do our best to help.
What happens if my package is marked as delivered but I can’t find it?
We understand how concerning that can be. First, we recommend checking around your delivery location or with neighbors. If you still can’t locate your package, contact us and we’ll help you figure out the next steps.
What is your return policy?
We want you to feel good about your purchase. If something isn’t quite right, you can return your item within 30 days of delivery, as long as it’s unworn, unused, and in its original condition. If you’re unsure whether your item qualifies, feel free to reach out and we’ll gladly check with you.
How do I return an item?
Returning an item is easy. Simply contact our customer care team and let us know you’d like to make a return. We’ll guide you through the next steps and make sure the process goes smoothly.
Can I exchange an item for a different size or color?
Yes, of course. If you’d like to exchange your item for a different size or color, just contact us and we’ll help you arrange the exchange. We’re happy to make sure you receive the right fit.
When will I receive my refund?
Once we’ve received and inspected your return, we’ll process your refund as soon as possible. Refunds are usually issued within a few business days and will be credited back to your original payment method.
Do I have to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer. We’re able to offer our products at competitive prices by keeping our operations efficient and avoiding unnecessary warehouse and storage costs. We also aim to reduce unnecessary shipping to support more sustainable practices.
Return shipping costs may vary depending on your location. When you contact our customer care team to request a return, we’ll let you know the exact return cost before you send your item back.
What if my item arrived damaged or incorrect?
We’re sorry if that happened. If you received a damaged or incorrect item, please contact us as soon as possible. We’ll look into it right away and make sure it’s resolved properly.
How do I choose the right size?
We recommend checking our size guide on the product page before placing your order. If you’re between sizes or unsure, feel free to reach out to our customer care team and we’ll be happy to help you choose the best fit.
Do your items run true to size?
Most of our items run true to size. That said, fit can vary slightly depending on the style and material. We always try to include helpful sizing information on each product page to guide you.
What if my item doesn’t fit?
If your item doesn’t fit as expected, don’t worry. You can request an exchange or return by contacting our customer care team, and we’ll help you find the best solution.
Where can I find the size guide?
You’ll find the size guide on each product page, close to the size selection. If you’re having trouble finding it or have specific questions, just let us know and we’ll guide you.
Can you help me choose the right size?
Absolutely. If you’d like personal advice, you can contact us via WhatsApp, email, or social media. Let us know your usual size, height, and any fit preferences, and we’ll gladly assist you.
How can I contact customer service?
You can reach our customer care team in the way that’s most convenient for you. We’re available via WhatsApp, email, Instagram, and Facebook. No matter how you contact us, we’re happy to help.
Can I contact you via WhatsApp?
Yes, absolutely. WhatsApp is one of the fastest and easiest ways to reach us. Whether you have a quick question or need help with an order, feel free to send us a message and our team will assist you.
How quickly will I receive a response?
We do our best to respond as quickly as possible. Most messages are answered within one business day. During busy periods, it may take a little longer, but we’ll always get back to you.
What are your customer service hours?
You can message us 24/7 via WhatsApp, email, or social media. Our customer care team responds during business hours, but you’re welcome to reach out anytime.
Will I be speaking to a real person?
Yes. All messages are handled by real people from our customer care team. We believe personal support makes all the difference and we’re here to help, not to send automated replies.
I sent a message but haven’t heard back yet. What should I do?
We’re sorry if you haven’t received a response yet. Please check if you received a reply in your spam or message requests folder. If not, feel free to send us a follow-up message and we’ll look into it right away.
Which payment methods do you accept?
We currently accept payments via credit card (Visa, Mastercard, American Express) and PayPal.
Both options are safe, reliable, and widely used, so you can choose whatever feels most comfortable for you.
Is it safe to pay on your website?
Yes, absolutely. All payments are processed through secure, encrypted payment providers.
Your payment details are never stored on our servers and are handled directly by trusted partners like PayPal and your credit card provider.
Why can’t I see other payment options?
At the moment, we focus on credit card and PayPal because these are the most secure and internationally accepted payment methods.
This allows us to keep checkout simple, fast, and protected for all customers.
My payment didn’t go through. What should I do?
We’re sorry, that can be frustrating.
First, please check if:
- Your card details were entered correctly
- Your card has sufficient balance
- Your bank didn’t block the transaction
If the issue continues, we recommend trying PayPal or contacting your bank.
Still stuck? Just reach out to us and we’ll gladly help you complete your order.
When will my card or PayPal account be charged?
Your payment is processed immediately after you place your order.
As soon as the payment is successful, your order will be confirmed and prepared for shipment.
Will I receive a payment confirmation?
Yes. After a successful payment, you’ll receive an order confirmation email with all the details.
If you don’t see it right away, please check your spam or promotions folder.
If it’s still missing, feel free to contact us and we’ll resend it for you.
Where is my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking link. You can also track your order using the link in that email. If you can’t find it, contact us and we’ll help you right away.
Can I change or cancel my order?
If your order hasn’t been processed yet, we may be able to update or cancel it. Please message us as soon as possible so we can check the status and help you.
I didn’t receive an order confirmation email. What should I do?
Sorry your order confirmation didn’t come through. First, please check your spam or promotions folder, as it may have ended up there. If you still can’t find it, double-check whether the correct email address was entered at checkout. If you’ve checked this and still don’t see the confirmation, contact us and we’ll be happy to look it up for you and make sure everything is in order.
I entered the wrong shipping address. Can you fix it?
Mistakes happen, no worries. If your order hasn’t shipped yet, we may still be able to update the shipping address for you. Please reach out to us as soon as possible with your order number and the correct address, and we’ll gladly check this for you.
Can I place an order without creating an account?
Yes, absolutely. You can place an order as a guest without creating an account. If you decide later that you’d like an account, you can easily create one using the same email address to keep track of your orders and details.
How long does shipping take?
We do our best to ship every order as quickly as possible. On average, delivery takes around 8 business days, depending on your location. We work closely with our suppliers, which allows us to avoid extra warehouse storage and overhead costs. This helps us keep our prices fair and competitive, without compromising on quality.
Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your delivery.
Do you offer international shipping?
Yes, we ship internationally. Shipping times and costs may vary depending on your country and location. You’ll see the available options and estimated delivery times during checkout.
How can I track my order?
As soon as your order ships, you’ll receive an email with a tracking link so you can follow your delivery. If you’re having trouble finding the tracking information, feel free to reach out and we’ll be happy to help.
My order hasn’t arrived yet. What should I do?
We’re sorry for the delay, we know waiting for your order can be frustrating. Please check your tracking link first to see the latest update. If it looks like your package is delayed or hasn’t moved for a while, contact us and we’ll look into it for you.
Can I change my delivery address after placing an order?
If your order hasn’t shipped yet, we may still be able to update the delivery address. Please contact us as soon as possible with your order number and the correct address, and we’ll do our best to help.
What happens if my package is marked as delivered but I can’t find it?
We understand how concerning that can be. First, we recommend checking around your delivery location or with neighbors. If you still can’t locate your package, contact us and we’ll help you figure out the next steps.
What is your return policy?
We want you to feel good about your purchase. If something isn’t quite right, you can return your item within 30 days of delivery, as long as it’s unworn, unused, and in its original condition. If you’re unsure whether your item qualifies, feel free to reach out and we’ll gladly check with you.
How do I return an item?
Returning an item is easy. Simply contact our customer care team and let us know you’d like to make a return. We’ll guide you through the next steps and make sure the process goes smoothly.
Can I exchange an item for a different size or color?
Yes, of course. If you’d like to exchange your item for a different size or color, just contact us and we’ll help you arrange the exchange. We’re happy to make sure you receive the right fit.
When will I receive my refund?
Once we’ve received and inspected your return, we’ll process your refund as soon as possible. Refunds are usually issued within a few business days and will be credited back to your original payment method.
Do I have to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer. We’re able to offer our products at competitive prices by keeping our operations efficient and avoiding unnecessary warehouse and storage costs. We also aim to reduce unnecessary shipping to support more sustainable practices.
Return shipping costs may vary depending on your location. When you contact our customer care team to request a return, we’ll let you know the exact return cost before you send your item back.
What if my item arrived damaged or incorrect?
We’re sorry if that happened. If you received a damaged or incorrect item, please contact us as soon as possible. We’ll look into it right away and make sure it’s resolved properly.
How do I choose the right size?
We recommend checking our size guide on the product page before placing your order. If you’re between sizes or unsure, feel free to reach out to our customer care team and we’ll be happy to help you choose the best fit.
Do your items run true to size?
Most of our items run true to size. That said, fit can vary slightly depending on the style and material. We always try to include helpful sizing information on each product page to guide you.
What if my item doesn’t fit?
If your item doesn’t fit as expected, don’t worry. You can request an exchange or return by contacting our customer care team, and we’ll help you find the best solution.
Where can I find the size guide?
You’ll find the size guide on each product page, close to the size selection. If you’re having trouble finding it or have specific questions, just let us know and we’ll guide you.
Can you help me choose the right size?
Absolutely. If you’d like personal advice, you can contact us via WhatsApp, email, or social media. Let us know your usual size, height, and any fit preferences, and we’ll gladly assist you.
How can I contact customer service?
You can reach our customer care team in the way that’s most convenient for you. We’re available via WhatsApp, email, Instagram, and Facebook. No matter how you contact us, we’re happy to help.
Can I contact you via WhatsApp?
Yes, absolutely. WhatsApp is one of the fastest and easiest ways to reach us. Whether you have a quick question or need help with an order, feel free to send us a message and our team will assist you.
How quickly will I receive a response?
We do our best to respond as quickly as possible. Most messages are answered within one business day. During busy periods, it may take a little longer, but we’ll always get back to you.
What are your customer service hours?
You can message us 24/7 via WhatsApp, email, or social media. Our customer care team responds during business hours, but you’re welcome to reach out anytime.
Will I be speaking to a real person?
Yes. All messages are handled by real people from our customer care team. We believe personal support makes all the difference and we’re here to help, not to send automated replies.
I sent a message but haven’t heard back yet. What should I do?
We’re sorry if you haven’t received a response yet. Please check if you received a reply in your spam or message requests folder. If not, feel free to send us a follow-up message and we’ll look into it right away.
Which payment methods do you accept?
We currently accept payments via credit card (Visa, Mastercard, American Express) and PayPal.
Both options are safe, reliable, and widely used, so you can choose whatever feels most comfortable for you.
Is it safe to pay on your website?
Yes, absolutely. All payments are processed through secure, encrypted payment providers.
Your payment details are never stored on our servers and are handled directly by trusted partners like PayPal and your credit card provider.
Why can’t I see other payment options?
At the moment, we focus on credit card and PayPal because these are the most secure and internationally accepted payment methods.
This allows us to keep checkout simple, fast, and protected for all customers.
My payment didn’t go through. What should I do?
We’re sorry, that can be frustrating.
First, please check if:
- Your card details were entered correctly
- Your card has sufficient balance
- Your bank didn’t block the transaction
If the issue continues, we recommend trying PayPal or contacting your bank.
Still stuck? Just reach out to us and we’ll gladly help you complete your order.
When will my card or PayPal account be charged?
Your payment is processed immediately after you place your order.
As soon as the payment is successful, your order will be confirmed and prepared for shipment.
Will I receive a payment confirmation?
Yes. After a successful payment, you’ll receive an order confirmation email with all the details.
If you don’t see it right away, please check your spam or promotions folder.
If it’s still missing, feel free to contact us and we’ll resend it for you.
Didn’t find the answer what you were looking for?
No problem. Our customer care team is happy to help you personally. You can reach us via WhatsApp, email, social media, or simply leave your question in the contact form below.
*Fields marked with an asterisk are required.
Prefer a different way to reach us?
You can contact our customer care team anytime via WhatsApp, email or social media. Choose what’s easiest for you.
Fastest way to reach us for questions about orders, sizing or delivery.
Prefer email? Send us a message and we’ll get back to you as soon as possible.
Message us on Facebook for support or general questions.
Send us a DM for quick questions, updates or product inspiration.
