Privacy Policy

Last updated: 28-12-2025

At Seraviene, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase on our website.

1. Data Controller

The data controller responsible for processing your personal data is:

Seraviene
Email: info@seraviene.com

2. Personal Data We Collect

When you visit or interact with our website, we may collect the following personal data:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Payment information (processed securely via payment providers)

  • Order and transaction details

  • IP address and device information

  • Browsing behavior on our website

  • Email marketing preferences

Personal data means any information that can be used to identify you directly or indirectly.

3. How We Collect Your Data

We collect personal data when you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact us via email or forms

  • Browse our website (via cookies and tracking technologies)

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

  • Processing and delivering orders

  • Handling payments and refunds

  • Customer service and communication

  • Improving our website and user experience

  • Marketing and advertising (only with consent where required)

  • Legal and accounting obligations

Legal bases include:

  • Performance of a contract

  • Your consent

  • Legitimate business interests

  • Legal obligations

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure proper website functionality

  • Remember your preferences

  • Analyze website usage

  • Display relevant advertisements

You can manage or disable cookies via your browser settings. Please note that disabling cookies may affect website functionality.

6. Marketing and Email Communication

If you subscribe to our newsletter, we will use your email address to send you updates, offers and promotions. You can unsubscribe at any time via the link in our emails or by contacting us at info@seraviene.com.

If you have previously made a purchase, we may send you emails about similar products based on our legitimate interest. You can object at any time.

7. Payment Providers

Payments are processed securely via trusted third-party payment providers such as:

  • Shopify Payments

  • PayPal

  • Credit card providers

We do not store your full payment details. Payment providers process your data in accordance with their own privacy policies.

8. Shipping and Order Fulfillment

To fulfill your order, we share necessary data with shipping and logistics partners (such as your name, address and contact details). This data is used solely for delivery purposes.

9. Analytics and Advertising

We may use services such as:

  • Google Analytics (GA4)

  • Meta (Facebook & Instagram) Pixel

  • Email marketing tools

These services help us understand website performance and improve our marketing efforts. Data is processed in accordance with applicable data protection laws.

10. Data Retention

We retain personal data only as long as necessary for:

  • Contractual obligations

  • Legal and tax requirements

  • Legitimate business purposes

After this period, your data is securely deleted or anonymized.

11. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

  • File a complaint with a supervisory authority

Requests can be sent to info@seraviene.com.

12. Data Security

We use SSL encryption and appropriate technical and organizational measures to protect your personal data against loss, misuse and unauthorized access.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

14. Contact

For questions about this Privacy Policy or your personal data, contact us at:

Email: info@seraviene.com
Response time: Within 24 hours
Business hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)